Refund Policies

All in-person and live stream course cancellations will be processed as follows:

1. Refund Structure:

You will be eligible for a refund less an administrative fee of $50.00 if you cancel a minimum of 14 days before the course date. If you cancel between 1 and 13 days prior to the course date, you will be eligible for a refund of 50% of the course fee paid.

2. Requesting a Refund:

To request a refund, simply submit a written request to hello@cuppingpro.com. We understand that reasons for requesting a refund may vary, and therefore, no explanation is necessary. Our team will promptly acknowledge your request and guide you through the next steps.

3. Refund Method:

Refunds will be issued back to the original payment method you used when enrolling in the course. In the rare event that the original payment method was cash, we will work closely with you to establish an alternative refund method that is convenient for both parties.

4. Denial of Refund:

While we strive to accommodate your needs, it's important to note that there are specific circumstances under which a refund request may be denied. These circumstances include instances where a student is asked to leave the course due to inappropriate behavior, unauthorized sharing of course materials, damage to course property, or any form of slander directed towards Cupping Pro.

5. Refund Processing Time:

You can expect your refund to be processed within 2-4 business days from the date your request is approved. We appreciate your patience and understanding as we work to ensure a smooth process.

In adhering to our return policy, we aim to uphold a fair and transparent process that respects your time and commitment to learning. Should you have any questions, concerns, or require further assistance, please don't hesitate to reach out to us at hello@cuppingpro.com.

We take great pride in providing you with a rewarding learning experience through our Cupping Pro Online Courses. To ensure your satisfaction and address any concerns you may have, we have established the following Refund Policies . We encourage you to carefully read and understand the terms outlined below.

1. Refund Structure:

You will be eligible for a full refund if you request it before the course begins or if you have not accessed any of the course materials. Once the course has commenced and you have accessed the content, a refund of 50% of the course fee will be provided. 

2. Requesting a Refund:

To request a refund, simply submit a written request to hello@cuppingpro.com. We understand that reasons for requesting a refund may vary, and therefore, no explanation is necessary. Our team will promptly acknowledge your request and guide you through the next steps.

3. Administrative Fee:

To cover administrative costs associated with processing refunds, an administrative fee of $50.00 will be deducted from the refunded amount. We believe that transparency is vital, and this fee ensures that we can continue to provide high-quality service to all students.

4. Refund Method:

Refunds will be issued back to the original payment method you used when enrolling in the course. In the rare event that the original payment method was cash, we will work closely with you to establish an alternative refund method that is convenient for both parties.

5. Denial of Refund:

While we strive to accommodate your needs, it's important to note that there are specific circumstances under which a refund request may be denied. These circumstances include instances where a student is asked to leave the course due to inappropriate behavior, unauthorized sharing of course materials, damage to course property, or any form of slander directed towards Cupping Pro.

6. Refund Processing Time:

You can expect your refund to be processed within 2-4 business days from the date your request is approved. We appreciate your patience and understanding as we work to ensure a smooth process.

In adhering to our return policy, we aim to uphold a fair and transparent process that respects your time and commitment to learning. Should you have any questions, concerns, or require further assistance, please don't hesitate to reach out to us at hello@cuppingpro.com.

Thank you for choosing Cupping Pro for your educational journey. We look forward to supporting your growth and success.

You have 30 days after receiving your products to request a return.  To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You are responsible for the shipping charges on all returned items.  To start a return, you can contact us at info@cuppingpro.com

Items sent back to us without first requesting a return will not be accepted.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

At Cupping Pro, we are committed to providing you with an enriching learning experience by offering payment plans to help with the cost of registration. Recognizing that life's uncertainties can sometimes lead to unforeseen circumstances, we have carefully crafted a missed payment policy to ensure fairness and transparency. We encourage you to acquaint yourself with the following guidelines.

1. Defining a Missed Payment:

A payment is deemed as "missed" if it is not received within 5 days from the scheduled payment due date. To best manage our records and maintain a structured approach, no grace period will be provided for missed payments.

2. Late Fee Structure:

While we acknowledge that occasional oversights can occur, our late fee structure has been thoughtfully designed to encourage timely payments. For the first instance of a missed payment, no late fee will be imposed. However, for subsequent missed payments, an administrative late fee of $49 will be applied.

3. Effective Communication:

In our commitment to open communication, we will promptly notify you regarding any missed payments. These notifications will be delivered through email or phone channels, ensuring that you are well-informed of any payment discrepancies.

4. Addressing Missed Payments:

Should you encounter a situation where a payment is inadvertently missed, we encourage you to reach out to our dedicated team at hello@cuppingpro.com. By promptly addressing the situation, you contribute to the smooth resolution of any concerns.

5. Resuming the Payment Plan:

We understand that circumstances can evolve, and sometimes delays can be rectified. If a missed payment is rectified within 5 days of the original due date, accompanied by the applicable late fee, your payment plan will seamlessly resume its scheduled progression.

6. Course Access and Enrollment:

To ensure a consistent experience for all participants, please be aware that access to the enrolled course will be temporarily suspended the day following a missed payment. Should a missed payment remain unresolved after 5 days, course enrollment may be subject to cancellation with no refund.

7. Circumstances Leading to Cancellation:

As we strive to maintain a supportive and respectful learning environment, it is important to highlight that persistent failure to rectify missed payments within 5 days may lead to the cancellation of your course enrollment with no refund.

8. Impact on Remaining Payments:

Your commitment to adhering to the payment schedule is integral to the success of your learning journey. If a missed payment is promptly resolved within 5 days, along with the associated late fee, your remaining payment schedule will remain unaffected. However, in cases where the missed payment remains unresolved, the remaining payment amounts may be subject to cancellation. In such instances, the full course fee will become due immediately, or your course enrollment may be canceled with no refund.

Should you have any questions, require clarifications, or need further assistance, please do not hesitate to contact us at hello@cuppingpro.com. Your growth and learning are our top priorities